1. About these terms
These Terms and Conditions apply when you browse, create an account, place an order, or make a payment through the NexGen Electronics website. By using this website, you agree to follow these terms.
2. Business information
Business name: NexGen Electronics (PVT) Ltd
Address: No. 247, Galle Road, Bambalapitiya, Colombo - 4, Sri Lanka
Email: info@nexgenelectronics.lk
Phone: +94 766 76 76 75
3. Products and availability
Product images, descriptions, prices, and availability are shown as accurately as possible. Stock availability may change without notice. If an item becomes unavailable after payment, we will contact you to arrange a replacement, backorder, or refund.
4. Payments
We may accept card payments through an approved payment gateway, bank transfers, and Cash on Delivery where available. Card details are processed by the payment gateway and are not stored on our website. All prices are shown in Sri Lankan Rupees unless stated otherwise.
5. Order confirmation
An order is confirmed only after payment is successfully received or after Cash on Delivery details are verified by our team. We may contact customers by phone, email, or WhatsApp to confirm delivery information.
6. Delivery
Delivery times are estimates and may vary due to courier delays, address issues, stock movement, public holidays, or circumstances outside our control. Customers must provide accurate delivery information at checkout.
7. Warranty and support
Warranty terms may differ by product, brand, and supplier. Warranty does not cover physical damage, liquid damage, misuse, unauthorized repair, software changes, or damage caused by power issues unless the product warranty specifically covers it.
8. Cancellations
Orders can be cancelled before dispatch. Once an order has been dispatched, cancellation may be handled under our Refund Policy and delivery charges may not be refundable.
9. User accounts
Customers are responsible for keeping login details secure. NexGen Electronics is not responsible for losses caused by sharing account details or using weak passwords.
10. Limitation of liability
We will not be liable for indirect losses, loss of profit, data loss, or delays caused by third-party services, payment gateways, courier companies, or events outside our control.
11. Changes to these terms
We may update these terms when required. The latest version will always be published on this page.